Slot123 Privacy Policy – Our Commitment to Protecting Your Personal Data

Slot123 is fully committed to protecting the privacy and data security of every member using our platform at https://slot123-jit.com. This Privacy Policy is intended to give you a clear and transparent understanding of how we handle your personal information — from the point of collection through to storage, use, and ultimately deletion.

We understand that privacy is more than a legal requirement — it is the foundation of trust between Slot123 and each of our members. Over 500,000 members across Malaysia have entrusted us with their personal information since 2018, and we take that responsibility seriously. Every decision regarding data handling at Slot123 is made with member interests and security as the top priority.

This Privacy Policy applies to all personal information collected through the Slot123 website, the Slot123 mobile app, any communications between you and the Slot123 team, and any other services offered under the Slot123 name. This Policy should be read alongside the Slot123 Terms & Conditions, which form part of the overall agreement between you and us.

Slot123 collects various types of personal data from members depending on how you use the platform. The categories of data we collect are as follows:

Identity & Contact Data:

• Malaysian phone number (required during registration for OTP verification)
• Full name (required for identity verification and withdrawal processing)
• National identity card number (MyKad) — only when full identity verification is required
• Email address (if provided for communication purposes)

Financial and Transaction Data:

• Registered payment method details (DuitNow account number, TNG eWallet ID, GrabPay, Boost, ShopeePay, or FPX account number)
• Deposit and withdrawal history in Malaysian Ringgit (RM)
• Bonus and promotional transaction records

Platform Usage Data:

• Game history — games played, bet amounts, outcomes, and session duration
• Login records including date, time and IP address
• Device type and browser information used to access Slot123
• Your saved game preferences and account settings

Slot123 collects members' personal data through several distinct methods:

Directly from you: Most of the data we hold is provided directly by you during the account registration process, when submitting identity verification documents, when registering a new payment method, or when communicating with our support team via live chat, WhatsApp, or email.

Automatically collected during platform use: Our systems automatically record certain technical information when you use Slot123 — including your IP address, browser type and version, device operating system, pages visited, and session duration. This data is collected via cookies, server log files, and industry-standard web tracking technologies.

From third-party service providers: In certain cases, we may receive information about you from third-party service providers we work with — for example, transaction verification details from payment gateway providers such as DuitNow or FPX, or identity verification data from KYC service providers we use. Data received from these sources is used solely for the specific purpose of that transaction or verification.

Slot123 uses members' personal data only for purposes that are legitimate, relevant, and necessary. The following are the primary purposes for which your data is used:

• Account management: Creating, verifying, and managing your Slot123 account, processing logins, and confirming your identity.
• Financial transaction processing: Processing deposits via DuitNow, TNG eWallet, GrabPay, Boost, ShopeePay, and FPX, as well as handling your withdrawal requests in Malaysian Ringgit (MYR).
• Game management: Recording game history, managing account balances, calculating and crediting winnings, and handling bonus rollover requirements.
• Security and fraud prevention: Detecting and investigating suspicious activity, preventing money laundering, ensuring compliance with applicable regulations, and protecting the integrity of the Slot123 platform.
• Customer support: Enabling our support team to assist you effectively whenever you reach out via live chat, WhatsApp, or email.
• Important communications: Sending important account-related notifications — such as transaction confirmations, security alerts, and material policy updates — to your registered phone number.
• Platform improvements: Analysing usage patterns in aggregate (not at an individually identifiable level) to improve platform performance, enhance the user experience, and develop new features that benefit Malaysian members.
• Legal compliance: To fulfil our legal obligations under Malaysia's Personal Data Protection Act 2010 and other applicable laws.

Slot123 will not use your personal data for any other purpose without first notifying you and, where required, obtaining your explicit consent.

Slot123 does not sell, rent, or trade members' personal data to any party for marketing or commercial purposes. However, there are limited situations where we need to share certain information with trusted third parties in order to deliver our services to you:

Technical Service Providers: Slot123 works with trusted technical service providers including payment gateway providers (for processing DuitNow, TNG eWallet, GrabPay, FPX, and other transactions), third-party game providers such as Evolution Gaming and Pragmatic Play Live (which operate live casino tables), and server infrastructure and cybersecurity providers. All these providers are bound by strict confidentiality agreements and are only permitted to use shared data for those specific service purposes.

Authorities and Regulatory Bodies: Slot123 may be required to disclose certain information when mandated by Malaysian law, court orders, or directives from relevant authorities in the course of a lawful investigation. In such cases, we will disclose only the minimum information necessary to fulfil that legal obligation.

Slot123 invests seriously in a comprehensive data security infrastructure to ensure the personal information of every Malaysian member remains protected at all times. The key security measures we maintain include:

• 256-bit SSL Encryption: All communications between your device and Slot123's servers are encrypted using the latest TLS protocol with 256-bit key length — the same standard used by Malaysia's major banks.
• Data encryption at rest: Sensitive data stored in our databases — including passwords (stored in hashed form), financial information, and identity documents — is encrypted using industry-recognised encryption algorithms.
• Two-factor authentication (2FA): Available to all member accounts and strongly recommended for all Slot123 users to prevent unauthorised access, even if your password is compromised.
• Continuous security monitoring: Our intrusion detection system monitors platform traffic 24/7 and automatically blocks suspicious activity.
• Internal access controls: Slot123 staff access to member data is strictly limited based on job requirements. All access is logged and audited on a regular basis.
• Regular security audits: We conduct regular security assessments and penetration testing to identify and address vulnerabilities before they can be exploited.

While we take all reasonable steps to protect your data, no security system is entirely foolproof. We therefore also encourage members to take their own precautions — in particular, by using a strong and unique password for your Slot123 account, enabling 2FA, and never sharing your login credentials with anyone.

As a Slot123 member in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA):

• Right of Access: You have the right to request and receive a copy of all personal data we hold about you in a readable format.
• Right to Rectification: You have the right to request a correction if any personal data we hold about you is inaccurate, incomplete, or out of date.
• Right to Erasure: You have the right to request deletion of your personal data when it is no longer needed for its original purpose, or when you withdraw your consent, provided there is no legal obligation that prevents such deletion.
• Right to Withdraw Consent: Where the processing of your data is based on consent, you have the right to withdraw that consent at any time. Such withdrawal does not affect the validity of any processing that took place prior to it.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.

All data rights requests will be processed within 30 business days of receipt. In complex cases, this period may be extended to 60 days, with notice provided to you.

Slot123 uses cookies and similar web tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit a website. They help us recognise you as a logged-in user, remember your preferences, and keep your session secure.

Types of cookies we use:

• Essential Cookies: Required for the platform's core functions, such as maintaining your login status and ensuring session security. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: Storing your preferences such as language, display settings, and game preferences to deliver a more personalised experience each time you use Slot123.
• Analytics Cookies: Helping us understand how members use the platform in aggregate — which pages are visited most, where users encounter issues, and how navigation flows can be improved. This analytics data is not used to identify any specific individual.

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality and your overall experience on the Slot123 platform. For guidance on managing cookies in your browser, please refer to your browser's documentation.

Slot123 retains members' personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our general data retention policy is as follows:

• Active account data: Retained for as long as your Slot123 account remains active. Upon requesting account closure, personal data will be deleted or anonymised within 90 days, except for information that must be retained for legal or regulatory purposes.
• Financial transaction records: Deposit, withdrawal, and transaction records in Malaysian Ringgit (RM) may be retained for seven years or more after account closure, in compliance with applicable Malaysian accounting and anti-money laundering legal requirements.
• Security logs: Access and security logs related to your account activity are retained for 24 months for the purpose of investigating security incidents if required.
• Support communications: Communication records with the Slot123 support team are retained for 36 months after the last interaction, enabling our team to deliver consistent and continuous support.

Slot123 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to how we protect member privacy. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For changes deemed material — such as those that significantly affect how we use or share your data, or those that reduce your rights — we will make reasonable efforts to notify you proactively via in-platform notifications on Slot123 or by SMS to the Malaysian phone number you registered. That said, it remains your responsibility to review this page periodically to stay informed of the latest policy applicable to your use.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by Slot123, our team is ready to assist you through the following channels, which operate 24 hours a day, 7 days a week:

• Privacy Email: support@slot123-jit.com — for written requests that require an official record, particularly data access, correction, or deletion requests. We respond to all emails within 4 hours and fulfil data requests within 30 business days.
• Live Chat: Available directly within the Slot123 platform for general privacy enquiries — responses are typically within 2 minutes, 24/7.
• WhatsApp: For enquiries requiring further discussion or document attachments — the official WhatsApp number is available within the Slot123 platform.

All our support communications are fully available in Bahasa Melayu. If your privacy complaint is not resolved to your satisfaction, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or another relevant regulatory body.